Security

1. Our Security Commitment

At Nudgy, we take security seriously. We implement industry-leading security measures to protect your data and support the confidentiality, integrity, and availability of our services.

2. Data Encryption

We protect your data with multiple layers of encryption:

• In transit: Data is encrypted using TLS 1.3 during transmission
• At rest: Stored data is encrypted using AES-256 encryption
• End-to-end: Conversation data is encrypted from source to destination
• Key management: Encryption keys are managed using industry-standard practices

3. Infrastructure Security

Our infrastructure is built with security in mind:

• Cloud infrastructure with enterprise-grade security
• Regular security updates and patches
• Network segmentation and firewalls
• Intrusion detection and prevention systems
• 24/7 monitoring and alerting

4. Access Controls

We implement strict access controls:

• Multi-factor authentication for all team members
• Role-based access controls (RBAC)
• Principle of least privilege
• Regular access reviews and audits
• Secure authentication protocols

5. Data Protection

We protect your data through:

• Data minimization — we only collect what's necessary
• Purpose limitation — data is used only for stated purposes
• Data retention policies with automatic deletion
• Secure data disposal procedures
• Regular data backups with encryption

6. Enterprise Compliance & Governance

We build with security and privacy best practices from day one. For teams with formal procurement or regulatory requirements, we partner on our Platform plan to scope the controls, documentation, and attestations your organization needs.

Common Platform engagements include support for:

• SOC 2 readiness and audit preparation, including third-party assessment coordination
• Custom data processing agreements and privacy documentation
• HIPAA-oriented deployment configuration for healthcare use cases
• GDPR, CCPA, and PIPEDA-aligned data handling workflows
• Security questionnaire and vendor review support

Formal certifications and attestations are scoped to your deployment and contract—not offered as a generic product badge. Contact us to map the right compliance path for your team.

7. Security Monitoring

We continuously monitor for security threats:

• Real-time security monitoring and alerting
• Automated threat detection
• Regular security assessments
• Penetration testing and vulnerability scans
• Incident response procedures

8. Employee Security

Our team follows strict security practices:

• Background checks for all employees
• Regular security training and awareness
• Confidentiality agreements
• Secure development practices
• Code review and security testing

9. Incident Response

In the event of a security incident, we have established procedures to:

• Immediately assess and contain the incident
• Notify affected users as required by law
• Investigate and remediate the issue
• Implement additional security measures
• Conduct post-incident reviews

10. Third-Party Security

We carefully vet all third-party services and partners to ensure they meet our security standards. All integrations are secured and regularly audited.

11. Reporting Security Issues

If you discover a security vulnerability, please report it to us immediately. We appreciate responsible disclosure and will work with you to address any issues.

12. Contact Us

For security-related questions or to report a security issue, please contact us: